Wednesday January 29, 2015 – RB Pool and Spa Software COO and Partner Corinne Kraft will be presenting two seminars at the Atlantic City Pool & Spa Show.
Upselling at the Counter
There is always enough time to sell add-on items at the cash register, especially during the busy season when the lines are long and you have the traffic and the customers who are excited about their pools and outdoor fun! There is a right way to sell-up and enhance your customers shopping experience and please them rather than annoy them. You will learn how to coach your salespeople and cashiers to increase sales in 30 seconds or less, select the right add-on items, merchandise at the register, plan the pitch, motivate your staff, and track your efforts.
Improve Your Customer’s Overall Shopping Experience
With stiff competition from online retailers, brick-and-mortar stores must compete on the total shopping experience to create loyal customers. This class will share proven ways to delight customers, add value, and creatively convert shopping to sales. Learn to deliver on the promise of an exceptional experience, combat showrooming, empower employees, price match with gift cards, and capitalize on popular trends that many of today’s shoppers have grown to expect.